Support
Need help with QuantumSafe? Here are the ways to reach us.Community Support
GitHub Issues
Report bugs, request features, or ask technical questions. Best for SDK-specific issues and feature requests.
Discord
Join the QuantumSafe community. Get help from other developers and the QuantumSafe team. Best for real-time discussion.
Direct Support
support@qsafe.dev — For account, billing, and security-related inquiries. Response within 24 hours on business days.
Security Reports
security@qsafe.dev — For responsible disclosure of security vulnerabilities. We follow a 90-day disclosure policy.
Support by Plan
| Channel | Free | Builder | Pro | Enterprise |
|---|---|---|---|---|
| GitHub Issues | Yes | Yes | Yes | Yes |
| Discord | Yes | Yes | Yes | Yes |
| Email Support | — | Yes (48h) | Yes (24h) | Yes (4h) |
| Dedicated Slack | — | — | — | Yes |
| Phone Support | — | — | — | Yes |
| Onboarding Call | — | — | Yes | Yes |
Before You Reach Out
To help us resolve your issue faster, please include:- Your environment: SDK version, language, runtime (Node.js version, Python version)
- Error details: Error code, full error message, request ID (
meta.requestId) - Steps to reproduce: Minimal code example that reproduces the issue
- What you expected: Describe the expected behavior vs actual behavior
SDK Repositories
- TypeScript SDK: github.com/quantumsafe/sdk-typescript
- Python SDK: github.com/quantumsafe/sdk-python